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Frequently Asked Questions
A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
If not, please contact your shipper or online shop.
Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.
Please make sure you entered the correct tracking number in the correct format. If your tracking ID is not working, please contact your shipper or online shop.
If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, you may contact our customer support to provide assistance.